Please be sure to choose your product carefully! Unfortunately we do not give refunds if you simply change your mind or make a wrong selection. You can choose between a refund or an exchange where goods are faulty and cannot be repaired.
Please retain your original receipt as proof of purchase.
All returns/exchanges must be in original condition, unopened and unused (unless faulty).
Returns/exchanges must be made within 14 days of delivery.
Panemorfi reserves the right to request further photographic and process evidence to verify a faulty items should a refund be requested due to fault. Failure to provide requested information will result in Panemorfi rejecting your refund claim. Once Panemorfi receives your returned item and deem it to be in an acceptable condition (unless faulty), we will happily refund or exchange it.
Contact us at [email protected] for questions related to refunds and returns.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.