Shipping & Returns

Shipping

All items are fulfilled from our warehouse located in Sydney, Australia! Each order will be processed and sent within 24 hours of purchasing your products.

All of our items are hand packed so we appreciate your patience in advance.

We use Australia Post as our main courier, so your parcel will USUALLY take 3-5 business days for standard shipping and 1-3 business days with express post.

Returns

Please be sure to choose your product carefully! Unfortunately we do not give refunds if you simply change your mind or make a wrong selection. You can choose between a refund or an exchange where goods are faulty and cannot be repaired.

Please retain your original receipt as proof of purchase.

All returns/exchanges must be in original condition, unopened and unused (unless faulty).

Returns/exchanges must be made within 14 days of delivery.

Panemorfi reserves the right to request further photographic and process evidence to verify a faulty items should a refund be requested due to fault. Failure to provide requested information will result in Panemorfi rejecting your refund claim. Once Panemorfi receives your returned item and deem it to be in an acceptable condition (unless faulty), we will happily refund or exchange it.

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