Frequently Asked Questions
General
Unfortunately we only sell our Professional Range to Panemorfi Members.
The Panemorfi Skin Care range is accessible to both registered business’ and the general public!!
To become a Panemorfi Site Member, you have to have a registered business and supply us with an active business registration (ABN/NIN/EIN).
Once you sign up we will have a look at your request and approve if we see that you have a valid registration within the salon/wholesaling industry!
The word ‘panemorfi’ comes from the Greek language, it means beautiful!
Each order will be processed and sent within 24 hours of purchasing your products. We use Australia Post as our main courier, so your parcel will USUALLY take 3-5 business days for standard shipping and 1-3 business days with express post.
Unfortunately we can’t control everything and by everything we mean Aus Post. So if there are any delays we apologise in advance.
Check out our Return Policy here!
When completing your transaction via PayPal it can take up to 24 hours to be approved and sent to us to process! All this is done to keep your transaction secure so that you aren’t sending your money to the wrong person.
Just send us through a screen shot of your order to sales@panemorfi.shop and we’ll process your order right away!
Happy shopping!
Products
All of our products are cruelty free however not all are vegan!
The following products are not vegan:
- Lotus Petal Firming & Elasticity Jelly Mask
- Jasmine Jelly Mask
- Grape Seed Instant Relief Jelly Mask
- Goji Berry Jelly Mask
- Brightening Lemon Jelly Mask
- 24k Gold Jelly Mask
- Lavender Essential Oil Healing Rubber Mask
These products are considered to not be vegan friendly due to the collagen within the products!
Our 500g containers makes up to 20-25 Jelly Face Masks!
The skin should be cleansed and exfoliated before applying the mask. It is your personal choice on whether to use before or after peels, extractions and/or other treatments.
Panemorfi tip: these masks are great for soothing and reducing inflammation, use after a peel and see the magic happen! (Better results when pores are opened)
The mask is quite watery and then solidifies once it is set… So you don’t clog up your drains, please dispose of the product in the bin and wipe down your bowl with a moist paper towel before washing!
As DELICIOUS as our masks look and smell, you can’t eat them!
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